Flightcase Help
Subprocessors & Service Providers
Flightcase uses service providers to host, secure, deliver, support, and operate the application and related workflows.
How providers are used
Flightcase may use third-party service providers to host infrastructure, send email, process payments, support SMS, provide maps and places data, monitor reliability, manage support, and secure the service. Providers are expected to process personal data only for the services they provide to Flightcase or its customers.
Provider categories
| Category | Purpose | Examples |
|---|---|---|
| Hosting and infrastructure | Run the application, databases, storage, backups, deployment, and network infrastructure. | Configured production hosting and infrastructure providers. |
| Email delivery | Send workspace invites, resets, quotes, invoices, support updates, and transactional notices. | SMTP or Mailgun, depending on workspace configuration. |
| Payments and billing | Process subscription billing, invoice checkout, payment status, receipts, and connected-account onboarding. | Stripe. |
| Messaging | Deliver and receive transactional SMS, delivery status, opt-out, and help messages. | Twilio, where SMS is enabled. |
| Maps and places | Support venue search, mapping, address, and logistics features. | Google Maps / Places, where configured. |
| Accounting integrations | Connect financial records to accounting workflows where customers enable the integration. | QuickBooks Online / Intuit, where enabled. |
| Support and operations | Receive, triage, investigate, and respond to customer support and privacy requests. | Flightcase internal support tools and configured notification channels. |
Customer-enabled services
Some providers only process data when a customer enables or uses a feature, such as invoice payments, SMS, maps, accounting integrations, or client document portals. Customers should evaluate these tools for their own compliance needs before enabling them for a workspace.