Flightcase Help

Support for your team, warehouse, and live operations

Use the support queue for billing, bugs, account access, user permissions, quotes and invoices, show operations, warehouse workflows, comms, SMS, and mobile app help. Keep it concise, operational, and specific.

Open a support ticket

Support requests go into one queue so product, billing, permissions, mobile, comms, and live-ops issues stay triaged and traceable. Manual email is fine too, but the form gives the team better context up front.

Name

Company

What to expect

Normal requestsUsually within 1 business day

Urgent ops issuesTriaged first

Ticket updatesStatus page + email replies

Best pathInclude show, doc, role, device, or asset context

Support categories

Billing Bug Report Feature Request Account Access Users / Permissions Warehouse / Inventory Quotes / Invoices Show Operations Crew / Scheduling Comms / SMS Mobile App Privacy / Data Request Other

Helpful details

Quotes / Invoices

Document number, client, show, revision state, and whether the issue involves sections, display modes, case contents, replacement values, sending, approvals, or payments.

Shows / PM Access

Show name, assigned user, workspace role, show role, and the specific capability that is missing or too broad.

Warehouse / Inventory

Gear, case, asset tag, QR code, pull sheet, scanner mode, and whether the issue happened during prep, scan, return, or print.

Comms / SMS / Mobile

Room or show, device type, notification timing, phone number or contact, SMS opt-in state, and any delivery or reply details.

Start with FAQ

The FAQ covers the current basics around signup, billing, quote and invoice builder changes, show-scoped PM access, warehouse prep, comms, SMS, mobile alerts, and permissions.

Open FAQ

Already opened a ticket?

Check the current status and support reply history using your ticket reference and the email address used when you submitted it.

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